At Beauty-Grau, we strive to provide exceptional service and ensure that you have a satisfying experience with us. That’s why we have the Beauty-Grau Promise—if you used a Beauty-Grau e-coupon before its promotional value expired and were dissatisfied with your experience, contact us within fourteen (14) days of usage, and we will work with you to make things right.

General Refund Policy

Unless otherwise stated in the Fine Print, you may request a refund within forty-eight (48) hours of purchase. After this period, all coupons purchased through Beauty-Grau are considered non-refundable, and all sales are final.

Eligible Refund Scenarios

A refund may be granted within 48 hours of purchase under the following conditions:

✔ If a valid reason for requesting a refund is provided within the 48-hour window.
✔ If the charge was determined to be fraudulent or unauthorized (with supporting documentation).
✔ If we determine the refund request to be valid based on exceptional circumstances.

Non-Refundable Cases

🚫 Refund requests after 48 hours of purchase.
🚫 If the e-coupon has already been redeemed or partially used.
🚫 Failure to use the service within the validity period of the e-coupon.
🚫 Change of mind or personal preference.

How to Request a Refund

If you believe you qualify for a refund, please contact our customer support team with the following details:

• Your order number
• The email address used for purchase
• A brief explanation of your refund request
• Any supporting documents (if applicable)

To submit a request, visit our Contact Us page or email us at info@beauty-grau.com. Refunds, if approved, will be processed within 7-10 business days and returned to your original payment method.

Thank you for choosing Beauty-Grau. We are committed to providing a premium and hassle-free experience for all our valued customers.