At Beauty-Grau, we aim to provide a seamless and hassle-free experience when purchasing our services. Below are the details regarding service redemption and order processing to ensure a smooth transaction.

Service Redemption

You can explore and purchase our wide range of wellness and beauty services through our official website: https://beauty-grau.com/. Upon successful purchase, you may redeem your services at any of our store locations across Japan.

• Each e-coupon is valid for 2 weeks from the date of purchase.
• E-coupons must be presented to our staff at the time of redemption.
• Services are subject to availability, so we encourage you to pre-book your appointment in advance.

Order Confirmation & Processing

• Once your order is placed, a confirmation email will be sent to the email address provided during checkout.
• Within 1-3 business days, your order will be processed, and an e-coupon will be emailed to you.
• If you do not receive your e-coupon within this time frame, please check your spam/junk folder or contact our support team for assistance.

Booking Your Appointment

To ensure a smooth and enjoyable experience, we highly recommend pre-booking your service via our Contact Us page. This will help secure your preferred time slot and avoid any potential wait times at our outlets.

For any questions or assistance regarding your order, feel free to reach out to our customer support team. We are here to help make your relaxation experience effortless and enjoyable!